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Reviews
Psychiatry-UK
2023-07-13
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 13th July 2023
The process of titration was simple, I was lucky enough to find a medication that worked first tine, the effects have been honestly life-changing. I would never be able to afford this privately so it's so important that this is available with the NHS, Psychiatry UK have been fantastic.
2023-07-14 11:57:52
Response from Psychiatry-UK
Thank you for taking the time to post a review. It is always very rewarding to hear that our service has been able to provide solutions that have a life-changing effect for one of our patients. It sounds as though you are settled on your new medication, and we wish you the best of luck moving forward post-diagnosis. Thank you for recommending Psychiatry-UK.
Psychiatry-UK
2023-07-13
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 13th July 2023
Really , really bad service overall. There is virtually no after care , the communication process you have to go through is just shocking. I wish I had the capability to explain in more detail but I dont.
2023-07-14 11:45:51
Response from Psychiatry-UK
Thank you for posting a review to let us know that you have been unhappy with our service. As an online company, we understand that communications via our patient portal can be difficult for some of our patients. Although you have not been able to describe your issues in detail here, you may find it helpful to speak with our Patient Experience Team. They will be able to look into your case and see how we can help you further. If you feel this would be beneficial, please contact: experience@psychiatry-uk.com.
Psychiatry-UK
2023-07-12
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 12th July 2023
I can't fault the service at all it was a great experience
2023-07-14 11:59:58
Response from Psychiatry-UK
Thank you for taking the time to post a review. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience of our service has been so positive. Thank you for recommending Psychiatry-UK.
Psychiatry-UK
2023-07-11
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 11th July 2023
Helen Spencer Hicks has been absolutely fantastic throughout my titration period. I felt comfortable being open and honest with her about a lot of my symptoms which I had managed to keep hidden/masked for many years such as my verbal tics. Helen is really knowledgeable, helpful and none judgemental. She really took the time to address any concerns I had at any time and explain things. It has been really interesting to learn about why I behave(d) in certain ways and how the changes since taking Elvanse can be subtle but so beneficial. I had no idea how much hormones can impact the effectiveness of treatment. (This is just my personal experience) The whole process from diagnosis to titration was efficient, reliable and I am really happy with Psychiatry UK on the whole. My prescription was always correct and arrived on time which is one less worry off my mind. I was monitored carefully throughout and always knew I was in safe hands. Thank you so much. Fran Hayes
2023-07-12 16:51:02
Response from Psychiatry-UK
Hi Fran - Thank you for your wonderful review. It is good to hear that your journey from diagnosis through titration has been so overwhelmingly positive, and that you have found your prescriber so helpful and supportive. We wish you the best of luck moving forward now that you are settled on your medication, and I will pass on your feedback to your prescriber. Thank you for recommending our service.
Psychiatry-UK
2023-07-11
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 11th July 2023
My time with titration team was extended due to the nature of my reaction to medication. My prescriber Claire was brilliant throughout. She ensured I was ok, provided as much guidance as she could, checked in & made sure I was comfortable at every change/up of dosage. Claire went above & beyond to help.
The only thing I found difficult was the process being on an App, I find communicating online very difficult and prefer telephone calls so I can understand or have some interpret what is being said to me.
2023-07-14 12:09:37
Response from Psychiatry-UK
Thank you for taking the time to post a review. I note that you found communicating via our portal quite difficult. We do understand that, while some people welcome the convenience of online communications, an online service does not suit everyone. Nevertheless, it sounds as though you were able to build a good rapport with your titration prescriber, and are now feeling settled on your medication. Thank you for recommending our service, and I will pass on your feedback to your prescriber.
Psychiatry-UK
2023-07-10
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 10th July 2023
I have been blown away by the service I received from Psychiatry UK.
2023-07-12 16:25:15
Response from Psychiatry-UK
Thank you for your wonderful feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can pass on feedback to the relevant teams and make changes to our processes if needed. it is good to hear that your experience has been so positive. Thank you for recommending our service.
Psychiatry-UK
2023-07-10
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 10th July 2023
From the very start this has been a wonderful, accessible and helpful experience.
I had struggled to get diagnosis and treatment through my GP due to long waiting lists and could not afford to be treated privately. The proforma referral letter to start the process was enormously helpful to someone the Neuordiversity as this would normally be a barrier. The initial sessions were thorough and rigorous but considerate, Dr. Gupta, my psychiatrist, took time to really understand my situation and descriptions of symptoms, scheduling extra sessions when matters were not fully resolved. Dr. Hassan my titration specialist, monitored my progress closely and was always on hand to answer queries, acting quickly to change my medication when required. The process is all online, but that was very convenient and in no way should be assumed that this is not a professional service, I've had more time and detailed interaction with PUK than I have had with my GP in person. The support teams are really efficient and considerate, when I've need to call up or check anything they are always super helpful and have called me to arrange appointments. The resulting treatment, has been life changing, and it would not have been possible without the team at PUK. I can't thank them enough.
2023-07-12 16:45:23
Response from Psychiatry-UK
Thank you for your wonderful review. It is really helpful to read about patients' experience of our service, so that we can pass on feedback to the relevant teams in our organisation and make any changes to our processes if needed. It is good to hear that your journey through Psychiatry-UK has been overwhelmingly positive, and particularly that you have found using an online service so convenient. We wish you the best of luck in moving forward post-diagnosis and I will pass on your feedback to our staff teams.
Psychiatry-UK
2023-07-10
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 10th July 2023
Having a late diagnosis of ADHD. I have found the whole process and very positive experience.
The staff, the doctor and the prescriber have all been 100% spot-on with my care . And patience and helped me understand the feelings that I’ve had over the years, and the reasons I’ve done things said things and helps me understand why my brain has been running on full revs.
It’s now I can reflect on my past with a positive attitude and relief that I wasn’t stupid as people used to call me as a child. I wasn’t easily distracted because I was lazy as I was told as a child brain just work differently because of what I have learnt, I can now help others with the same problems. I’m thankful that I have been able to get a diagnosis be treated and helped to understand about ADHD.
I would more than recommend people going through This company as only two days ago did I get a phone call from the NHS ADHD assessment team .
The weight for the NHS assessment team is approximately three years plus this is a much better way of doing things how much quicker and efficient way I have nothing but praise for this company and all the team players in it. Thank you from the bottom of my heart for all the help you have given me and support, it is more than appreciated
2023-07-12 16:37:30
Response from Psychiatry-UK
Thank you for taking the time to leave such a wonderful review. Our teams really do strive to make our patients' experience as positive as possible, and it is always extremely rewarding to hear that our service has made such a difference to a patient's life. We wish you the best of luck moving forward post-diagnosis, and I will pass on your very kind feedback to our staff teams.
Psychiatry-UK
2023-07-08
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 8th July 2023
They understood the need of receiving medication on time, and made everything super clear.
2023-07-12 16:28:10
Response from Psychiatry-UK
Thank you for taking the time to leave a review. It is always really useful for us to hear about patient experiences, good or bad, so we can pass on feedback to the relevant teams and make changes to our processes if needed. It is good to hear that your journey through titration has been straightforward and that you are now settled on your new medication. Thank you for recommending our service.
Psychiatry-UK
2023-07-08
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 8th July 2023
I asked for a phone appointment before I started medication/titration. They set me up with the wrong person, and I had to wait to hear from someone else. This someone else was to be my doctor for the duration of my titration. He did the following:
1) Put words in my mouth regarding my symptoms. Told me I clearly wanted a ‘problem fixing’ otherwise I wouldn’t be seeking medication (On the phone call where I was overtly deciding whether or not it would be worth seeking medication)
2) Told me any side effects of the medication would be mild and manageable (they weren’t, at all).
3) Got short with me repeatedly when I tried to explain my hesitation to start medication as I didn’t understand the process.
I expressed vehemently that I was not at a position in my life where I could potentially loose a month or two to bad side effects, or to the medication altering my psychology.
During my meds titration, I experienced debilitating symptoms, which the medication’s instructions said warranted immediately stopping the medication and talking to my doctor. Doctor told me to persist. This was after I was promised that the medication would not interfere with my daily life. I stopped taking them on my own, after which they decided to change my medication.
The exhaustion caused me to be bedridden on a daily basis. My doctor thought this was fine, that I needed to ‘keep taking it to adjust properly’. As mentioned, the medication information booklet said I should have stopped taking them.
Psychiatry UK massively mistreated me and didn’t take my symptoms seriously. In my final meeting where I hoped to be transferred to my GP, my doctor managed to sneak in a few more ‘you should try to focus more’ comments, which I’ve been bombarded with throughout my time with him. Comments like these undermine my condition both in severity and in regard to the whole list of other symptoms that go largely ignored.
I would not recommend this service to anyone.
2023-07-11 14:20:48
Response from Psychiatry-UK
Thank you for leaving a review. It is always helpful to receive feedback from patients, good or bad, so that we can review our processes and make adjustments to our service if needed. We are sorry to hear that you have experienced these issues while getting started on your medication. As a member of Psychiatry-UK's Communications Team, I am not permitted under GDPR regulations to look into individual patient cases. However, we do have a dedicated team who would be able to discuss the issues you have experienced with you further. If you feel this would be beneficial, please contact: experience@psychiatry-uk.com.
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu